Frequently asked

Questions

  • This is no problem at all! You can hire me on an ad hoc hourly basis, which is slightly more expensive. However, if you’ve not worked with a VA before, I recommend starting with our smallest package. I have plenty of experience and work super efficiently, so it will likely take fewer hours than you think to complete your work.

    Our smallest package, Handy Helper, is 10 hours per month (approximately 2.5 hours per week).

  • I'm open to whatever communication method works best for you. Once we have made initial contact we will have a free 30-minute Google Meet discovery call. Then going forward, most clients usually add me to their Google Chat, message me via WhatsApp, or send requests via email. Some clients also prefer to schedule regular calls.

  • By choosing to work with me, you're making a savvy financial decision compared to hiring a traditional employee. Think of all the expenses you no longer have to cover: insurance, sick pay, holiday pay, hardware and equipment, training, desk space, holidays, pension schemes, HR, additional admin costs, and more.

    Not only are you cutting costs, but you're also reducing stress and hassle.

  • Absolutely! I use Toggl track all client work. You'll receive regular updates to know when you're nearing your monthly limit. Please note that any unused hours will not carry over to the next month, and all hours are logged to the nearest 15 minutes.

  • No!
    Only because I don’t feel it is required because technology is so great! Thanks to tools like Google Meet, email, and Zoom, I'm able to achieve the desired efficiency and quality from anywhere in the UK, and at a lower cost to you.

    But!
    If you are local and feel it is necessary for a F2F we can arrange one but all travel expenses will be invoiced to you.

  • All packages are paid in advance (minimum of 3 months) and can either be invoiced via Xero or purchased through the website using Stripe.

    Clients wishing to use ad-hoc hours will be charged a deposit of 50% of the quoted estimate upfront and then invoiced the remaining amount on the last Friday of the month, with payment due within 7 days.

    For website work, you will be invoiced for a 50% deposit, required upfront, with the remaining balance invoiced upon completion.

Let’s Work Together

Let's have a free 30-minute discovery chat about your business and the support you need. I'd love to hear what you're working on and see how I can assist. I'm here to explain how everything works and answer any questions you might have during our call. Drop me an email at karen@kogdigital.com, schedule a discovery chat, or submit an enquiry.