Cancellation Policy

I value your time and hope you'll value mine. To avoid missed calls, please note our cancellation policy:

  • Appointment Cancellation: If you need to cancel your appointment, please provide at least 2 hours notice. This courtesy allows me to offer your time slot to another client.

  • Late Cancellations/No-Shows: Appointments cancelled with less than 2 hours' notice or missed appointments without prior notice will incur a £50 fee. This ensures that my time is respected and utilised efficiently.

  • How to Cancel: To cancel your appointment, please call 07584251179 or email Karen@kogdigital.com.

By booking this call, you agree to receive occasional productivity tips and marketing emails from me. Thank you for your understanding and cooperation.

 

Contract Cancellation Policy

All Business and Personal Admin packages, as well as Creative and Technical packages, require a minimum commitment of 3 months. You have the flexibility to use the time as needed, tracked in 15-minute increments. Please note that any unused time will not carry over to the following month.

Fourteen days before the end of your 3-month term, we will reach out to see if you would like to continue with your current package. At this time, you also have the option to extend your package for a longer duration. If you decide to cancel moving forward, please complete the attached form.